I founded Timber Decor Co with one goal in mind: Creating interesting home decor and art. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

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T's and C's

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This website is operated by Timber Decor Co and powered by Wix. The following Terms and Conditions apply to the relationship between Timber Decor Co and our site’s users.

At all times, any reference to ‘we’, ‘us’, ‘our’ or 'TDC' throughout the following Terms and Conditions, and this website, refers to Timber Decor Co.

At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.

The below Terms and Conditions govern the use of the Timber Decor Co website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions - and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.

 

OUR SERVICE

TDC creates thoughtful and carefully designed pieces and artwork. We specialise in interior décor and gifts. We’re all about high-end, unique products and unsurpassed customer service.

If you’d like to chat about our pieces, ask us about custom pieces, or anything else, get in touch with us by emailing: hello@timberdecorco.com.au

We reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service, or using our service in an unlawful manner.

Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.

 

ORDERS

Once you know which pieces you would like from our website, place them in your shopping cart by clicking the “Add to cart” button on each product you’d like to purchase. Once the products are in your cart you can begin our secure checkout process.

During checkout, you can create an account with us or checkout as a guest. Creating an account lets us get to know you better so we can make future orders much quicker for you. An account also allows you to keep track of your order history. 

. After your order is complete, you’ll receive a confirmation email from us. If you don't receive this email, or if any details are incorrect, please contact us immediately.

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PAYMENT

All prices in our store are listed in Australian Dollars (AUD) and our store is hosted by Wix

We use PayPal as a payment method on our website as it is one of the safest options available on the internet. Note that you don’t need a PayPal account to checkout and pay with PayPal. PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.

We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.

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POSTAGE

TDC ships orders Australia wide.

All of our products are made to order. We intend on having all orders processed and completed within 3 days but please allow up to two weeks for your order to be completed, before postage, during peak periods.

Once your order has been shipped, TDC cannot accept responsibility for loss or any damage to your package. Please note that TDC can not be held responsible for postage delays that occur after your order has left our care. 

Shipping includes careful packaging of delicate items, and Australia Post delivery. Prices are determined by the weight and packaging requirements of your order, in line with Australia Post estimations.

If you encounter any issues with the service provided by Australia Post, including non-delivery of a parcel or if any part of your order is damaged during transit, you can contact them directly.

A tracking number will be included in the Shipping Confirmation email you receive from us. You can use this number to track your delivery.

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RETURNS, EXCHANGES AND REFUNDS

TDC cannot take any responsibility for lost or damaged mail once it has left our care. We also don’t offer refunds or exchanges on personalised and custom orders.

Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly and photographed before it’s sent.

If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We’ll assess damage on a case-by-case basis, and it’s at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.

Where repair or replacement is deemed necessary by our team, your initial item must be returned to us in an unused condition, including all original packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.

Please retain proof of postage until we have confirmed your replacement has been processed.

We reserve the right to refuse returns if they don’t meet the conditions above.

Refunds and replacements will not be offered if the customer:

• simply changes their mind

• decides they do not like the purchase

• decides they have no use for it

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Our Personalised Products and Custom Designs are made-to-order according to each customer's specifications, so changes and requests for returns or re-makes where the customer has made a personalisation error or simply changed their mind are not possible. We understand that these things happen sometimes though, and where we can, we'll try to help out with an affordable solution if we receive notification within time period specified above. 

If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received. 

 

PROMOTIONS

From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.

These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.

We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs). 

While we will never share your personal details, from time to time we may use photos and/or videos of our products with your images/photos/logos on them for promotion and marketing on our digital channels (including, but not limited to: our website, our social media, our emails). You can request for products with your images/photos/logos not to be used for our promotional purposes by emailing us at hello@timberdecorco.com.au with your order number and a specific request not to include any of the pieces from your order in our image/video promotions and marketing.

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PRODUCT INFORMATION

We take care to ensure that the images and descriptions of our products are accurate. We can’t, however, be liable for differences in colour or appearance that may be attributed to variations in calibration of your computer monitor or handheld device as compared to the printed colour of our products.

Kindly note, actual products may vary slightly in colour from those shown on your monitor. We do our best to display our products as accurately as possible in photographs and video, however we cannot guarantee the identical match of these colours.

In addition to this, because our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, grain, appearance or otherwise, is not considered a fault and is instead reflective of the uniqueness of each item.

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FEEDBACK

We are always keen to hear people’s thoughts and feedback about our products and service. We reserve the right to publicly display any feedback shared with us - the feedback may be displayed on our website or via our social media channels.

If your feedback is shared by us, this will only ever be done using your first name and state where you live, or using your social media handle (i.e. account name).

If you don’t wish for us to share your feedback, please notify us.